Privacy Policy

This Privacy Policy ("Policy") describes how phibet ("phibet," "we," "us," or "our") collects, uses, stores, and discloses personal information obtained from users ("Player," "User," or "you") of the phibet website at phibet.app and all associated services (collectively, the "Platform"). By registering an account or using the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

phibet is committed to upholding the privacy rights of all Filipino players in accordance with Republic Act No. 10173 (Data Privacy Act of 2012) and its Implementing Rules and Regulations issued by the National Privacy Commission (NPC) of the Philippines.

1. Introduction and Scope

1.1 This Policy applies to all personal information collected by phibet through the Platform, including information provided during account registration, identity verification, deposits and withdrawals, customer support interactions, and general use of the Platform's features.

1.2 This Policy does not apply to third-party websites or services that may be referenced on the Platform. phibet is not responsible for the privacy practices of any third party.

1.3 By continuing to use the phibet Platform after any update to this Policy, you acknowledge and accept the revised terms. We encourage you to review this Policy periodically.

2. Personal Data We Collect

phibet collects personal data in the following categories:

2.1 Registration and Identity Data

• Full legal name as it appears on your government-issued Philippine ID;
• Date of birth (to verify the 21+ age requirement);
• Mobile number and email address;
• Username and encrypted password;
• Residential address in the Philippines (city, province, barangay).

2.2 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys ID, passport, driver's license, SSS/GSIS ID, Voter's ID);
• Selfie or liveness verification images submitted during KYC;
• Proof of address documents where required.

2.3 Financial and Transaction Data

• GCash mobile number, PayMaya account details, or bank account information (BPI, BDO, Metrobank) used for deposits and withdrawals;
• Transaction history including deposit amounts, withdrawal requests, and bet records;
• PHP wallet balance and bonus credit history.

2.4 Usage and Technical Data

• IP address and approximate geographic location;
• Device type, operating system, and browser information;
• Pages visited, features used, and session duration on the Platform;
• Login timestamps and activity logs.

2.5 Communications Data

• Records of live chat, email, and support ticket interactions with the phibet customer support team;
• Feedback, survey responses, and promotional opt-in preferences.

3. How We Use Your Personal Data

phibet uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and secure your phibet player account;
• Age and Identity Verification: To confirm that you meet the 21+ age requirement and to comply with KYC obligations under Philippine gaming regulations;
• Transaction Processing: To process deposits, withdrawals, and bet settlements in Philippine Peso via GCash, PayMaya, BPI, BDO, and Metrobank;
• Platform Improvement: To analyze usage patterns and improve the performance, features, and user experience of the phibet Platform;
• Customer Support: To respond to your inquiries, resolve disputes, and provide assistance through our support team (available 8AM–12MN PHT);
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct;
• Regulatory Compliance: To fulfill our obligations under Philippine law, including reporting requirements to PAGCOR and the Anti-Money Laundering Council (AMLC);
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have provided consent or where permitted by law;
• Responsible Gaming: To monitor gaming behavior and provide responsible gaming interventions where appropriate.

4. Legal Basis for Processing

phibet processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to upon registration;
• Legal Obligation: Processing is required to comply with applicable Philippine laws and regulatory requirements, including PAGCOR licensing conditions and AMLC reporting obligations;
• Legitimate Interests: Processing is necessary for phibet's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided such interests are not overridden by your rights;
• Consent: For marketing communications and non-essential cookies, processing is based on your freely given, specific, and informed consent, which you may withdraw at any time.

5. Sharing of Personal Data

5.1 phibet does not sell, rent, or trade your personal information to third parties for their own commercial purposes.

5.2 phibet may share your personal data with the following categories of recipients, strictly on a need-to-know basis:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers necessary to process your transactions;
• Identity Verification Providers: Third-party KYC and liveness verification service providers engaged to assist with age and identity verification;
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council, and other Philippine government agencies where disclosure is required by law;
• Technology and Infrastructure Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on phibet's behalf under strict data processing agreements;
• Professional Advisors: Legal counsel, auditors, and compliance consultants engaged by phibet, subject to professional confidentiality obligations.

5.3 Any third party that processes personal data on behalf of phibet is required to implement appropriate technical and organizational security measures and to process data only in accordance with phibet's documented instructions.

6. Data Retention

6.1 phibet retains your personal data for as long as your account remains active and for a period of at least five (5) years following account closure, in accordance with Philippine anti-money laundering regulations and gaming record-keeping requirements.

6.2 Transaction records, bet histories, and KYC documents may be retained for longer periods where required by applicable law or ongoing regulatory investigations.

6.3 Where personal data is no longer required for any lawful purpose, phibet will securely delete or anonymize it in accordance with our internal data retention schedule.

7. Data Security

7.1 phibet implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phibet Platform;
• Encryption of sensitive data at rest, including financial information and KYC documents;
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis;
• Regular security audits and vulnerability assessments of the Platform infrastructure;
• Two-factor authentication (2FA) options for player accounts.

7.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phibet will notify the National Privacy Commission and affected players in accordance with the timelines prescribed by the Data Privacy Act of 2012.

8. Cookies and Tracking Technologies

8.1 phibet uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage patterns, and deliver relevant content.

8.2 The types of cookies used by phibet include:

• Essential Cookies: Necessary for the Platform to function correctly, including session management and security features. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content based on your activity on the Platform. These are only set with your consent.

8.3 You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the phibet Platform.

9. Your Data Rights

As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by phibet:

• Right to Be Informed: The right to be informed about how your personal data is collected and processed — which this Policy fulfills;
• Right of Access: The right to request a copy of the personal data phibet holds about you;
• Right to Rectification: The right to request correction of inaccurate or incomplete personal data;
• Right to Erasure: The right to request deletion of your personal data, subject to phibet's legal retention obligations;
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes;
• Right to Data Portability: The right to receive your personal data in a structured, commonly used format;
• Right to Lodge a Complaint: The right to file a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

To exercise any of the above rights, please contact the phibet Data Privacy Officer at [email protected]. phibet will respond to verified requests within thirty (30) days.

10. Children's Privacy

The phibet Platform is strictly intended for persons aged 21 years and above. phibet does not knowingly collect personal data from individuals under the age of 21. If phibet becomes aware that personal data has been collected from a person under 21, such data will be deleted immediately and the account will be terminated. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. Cross-Border Data Transfers

11.1 phibet primarily stores and processes personal data within the Republic of the Philippines. In certain circumstances, personal data may be transferred to and processed in other countries where phibet's technology partners or infrastructure providers operate.

11.2 Where personal data is transferred outside the Philippines, phibet ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect personal data to a standard equivalent to that required under Philippine law.

12. Updates to This Policy

phibet reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via the email address or mobile number on file at least seven (7) days before the changes take effect. The "Last Updated" date at the top of this Policy will reflect the most recent revision. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy.

13. Contact and Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact the phibet Data Privacy Officer:

• Email: [email protected]
• Support Hours: 8AM – 12MN PHT, daily

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated.